Globalink Cloud Hosted IVR Services – Foreign Languages Supported

Managing your services over the Phone or Interactive Voice Response (IVR)

You can setup IVR for hosted PBX access via Auto Attendant in several languages. The PBX can route and make calls based on your requirements.

You may access  Globalink VoIP Services using these codes via a registered softphone, mobile app, click2call or voip device or regular mobile or phone line.  DTMF RFC 2833 is supported.

Some of the services available –

Balance announcement.
Voucher recharge
Pinless registration by Caller ID
Call Forwarding
Call Back
Top up using voucher or credit card
Voicemail check
Auto Attendant
Call Queues
Call Conferencing
Call Routing
Call Processing
Call Recording
Outbound Calling

Globalink SIP Trunks, DIDS, International Phone Numbers

DIDs, International Phone Numbers, SIP Trunks

To our purchase our international DIDS, you must be logged into your Globalink Billing  Reseller Control Panel.

We recommend you use our Globalink global Phone Numbers which are tested to work on our VoIP Switch with redundant global points of presence (POPS) around the world.

We can support inbound faxing, sms and cli on our premium global dids.

We can setup the DIDS for our Mobile Apps or FIND-ME or FOLLOW-ME or Auto Attendant or our other Globalink Cloud Hosted Services.

Globalink Inc Help Desk

http://support.globalink.us

Globalink WiFi Internet Phone Service

 

Our apps can be installed on any iOS or Android smart phone or tablet that has internet connectivity.

Please visit http://globalinkapps.com for more details.

You can make voip calls via your WiFi, mobile or cell phone by either using our calling card gateways,  did forwarding or via our mobile app. 


Our Mobile App lets you talk local or international using your handset’s Internet connection or WiFi instead of costly mobile airtime (GSM) minutes.


So the mobile app enables you make  free mobile calls over Wi-Fi Internet access or your GPRS, EDGE or 3G or 4G  Internet data plan.


Tablets, smartphones and any other mobile devices that can access the internet via Wi-Fi or a mobile provider internet data plan, would be  good candidates for Globalink Mobile SIP VoIP service.

  • Please go to your Smartphone Market Place eg Google Play to download the software and scan our QR code that support sends you to automatically configure our Mobile App.

Please kindly login at http://support.globalink.us if you have any questions.

Thank You.

Globalink Cloud Mobile Services

Globalink Control Panel with Language Support

Our interface supports several languages and customers can login and manage all their services from within a web browser.


Depending on your level of access, different services will be available to you. You may see the link to automatically order and provision international Globalink Phone numbers.


You can setup your voice mail, forward calls, review call history etc.


For an example, you can use the “Charge Credit Card When Billing Period Is Closed” option in Globalink VoIP Switch to automatically charge a customer balance. 

This feature can be turned on under the Customer User Interface tab.

In order to charge customer’s credit card you can set up automated periodic payments under the “Periodic Payments” tab of the customer account.

Please select the payments frequency such as monthly or weekly etc.

Please specify a fixed amount to be paid, or click the “Pay Balance” icon to pay the current balance with the specified period.

You may also use the “Balance Driven” frequency to trigger a payment when the balance is higher than the specified threshold.


Please note that your bank merchant processor must support recurring or periodic payments in order for this feature to function properly.



Globalink Call Recording – Fully Hosted Service!

Please click here for Globalink Cloud Recording APPS


Calls can be recorded using our Globalink Conferencing Service or Hosted Pbx service.

The hosted pbx call recording can be used by call centers or businesses that need to monitor quality control by recording all calls.

Calls are recorded server side in our Globalink Secure Cloud and will be available in the Globalink Control Panel.


Globalink Conferencing Recording is available to moderators only.

  1. Conference call recording can be started by pressing “**” on the Moderator touch-tone keypad during the conference call.
  2. The recording will stop automatically when the conference call is finished.

Downloading the Recording

  1. To download a recording, open Account self-care and click the ‘Conferences’ tab
  2. Click the Recordings icon next to the room that you need to start downloading.
  3. Digital recording is available for download in MP3 format for 14 days following the conference.

‘**’: This feature allows Moderator to start recording the conference. Recording
will stop automatically when the conference call is ended.

 

Globalink Branded Porta Billing Cloud Software Setup

Globalink PortaBilling VoIP Switch is a very robust voip platform and can provide you flexibility in how your server is configured.

We require that you follow the checklist below so that we can provision your server quickly.
Please note that not all these features may be available in your plan.
Please read plan details at http://globalinkvoip.com
Please click on each link title which is in bold for step by step instructions for each feature.

  • Product Name and Selling PriceEach Product in Porta can be tagged to a monthly subscription fee, online sign-up, rate file or tariff, volume discount plan (or free minutes used for “unlimited plans”).
    You need to advise us if the incoming minutes are free, how much you wish to charge your customers for destinations they are calling.
    All destinations are dialed by country code and number (e.164 compliant). There is no need to dial any access code.
    If you wish to have access codes, you can implement your own dialing plan by customer using the wizard in your reseller login.
    If you plan to restrict phone prefix or destinations that they can dial, we need to remove those destinations from the product tariff.
  • Setting up your own Rate file or Tariff in your own currencyYou can download our wholesale tariff  found under your reseller login under tariff  (top left of menu bar “wholesale tariff”) or from our website and update with your selling price and billing intervals.
    Please click here to see our knowledgebase article on loading tariffs.
    If you are not able to do this initially,  please update the spreadsheet with your sell rates and email us the file  (please ask support via ticket for the correct email address) and we will load it for you.
    You can also edit your tariff by going to tariff, rates and simply adding or editing the destination of your choice.
  • Creating Customer and Device Accounts for Users
    Click on sub customer and click on add on top left.
    Please refer to help in every screen on top right of the page.
    Once you save, you can click on accounts on top menu bar and add your device accounts.
    You can create sub customers (billing) for managing your billing and allow access to our voip server via the private label voip web login.
    In Porta, each device account  is administered by the sub customer account for billing purposes.A sub customer account can have many device accounts. Callback, calling card, did, pbx extensions, WebRTC, Call Recording, Conferencing, Mobile Apps, Fax Services, on-net or virtual number, call shop, ATA device login etc are all simply “accounts” in Porta Billing.
    Please do not confuse device accounts with customer accounts.
    Customer Login  is used for billing and managing User or Device accounts.
    As such you can give access for customer  (http://customer.yourdomain.com ) or account (device – http://account.yourdomain.com) level.

    Clients can login and make payments, view call history and manage all device accounts by logging using the customer account.
    You can change your device voip password used for device registration.
    Manage  your voice mail, auto attendant and many other settings.

  • Online Sign-UP Form and API
    Please check with support as per your requirements.
    Once the products are setup and the did inventory is uploaded, we can provided the api link. You will need an approved merchant account to use Porta services.
  • Merchant Account Setup
    Please click on knowledgebase on our support site and enter word “merchant setup” as it gives step by step instructions on setting up your merchant processor.

  • Post Paid Versus Prepaid Billing
    You can have porta  send out invoices for post paid services.
    Most resellers use the prepaid service and simply let their customers login and make payments as needed.
    You can enable periodic billing so that customers can automatically charge their card as needed (balance driven) or at a set date (date driven).
  • DID InventoryOnce the dids are uploaded, you can manage and provision them from your Porta Billing DID Inventory.
    DIDs must be ordered via our online api within the Globalink Reseller Control Panel.
  • Invoice Template Setup
    We will need to setup your template with your logo and custom fields. There may be an additional cost to setup.You can use the “Charge Credit Card When Billing Period Is Closed” option in Globalink VoIP Switch to automatically charge a customer balance. This feature can be turned on under the Customer User Interface tab. In order to charge customer’s credit card you can set up automated periodic payments under the “Periodic Payments” tab of the customer account. Please select the payments frequency such as monthly or weekly etc. Please specify a fixed amount to be paid, or click the “Pay Balance” icon to pay the current balance with the specified period. You may also use the “Balance Driven” frequency to trigger a payment when the balance is higher than the specified threshold. Please note that your bank merchant processor must support recurring or periodic payments in order for this feature to function properly.
  • Auto Provisioning
    This is server and device dependent. Our Globalink VoIP Switch supports Linksys, Cisco, Gigaset, snom, Uniden,  Fanvil, Grandstream and many other major vendors. Please contact support.
  • Unified Messaging Media Services  or Hosted PBX Setup  or Fax Service or Conferencing
    You will need to use either our dids or approved third party did providers for find-me, follow-me, voice mail, auto attendants and hosted pbx services. Please contact Globalink App Support.
  • Calling Card Services
    You can use either our PortaUM for calling card services with PortaBilling.
    We will need to setup a private label did to use for your customers. Please contact support.
  • Callback Services
    You can use either our PortaUM for call back services with PortaBilling.
    DID must pass ANI or caller id in the E.164 format if you plan to provide ani callback services. Please contact support.
  • SSL Setup and Private Label SIP Proxy
    We will need your SSL certificate to private label your page link. You can forward your sip.yourdomain.com to your server ips.
    There may be an additional charge if your plan does not support SSL setup.
  • Online Help and DocumentationYou can always click on help in any Porta screen (top right) or download the pdfs from our download section on our support site.

 

Creating Accounts
Go to the Customers screen.

  1. Next to the customer name, click on the icon (the one in the Accounts column), which will take you to the account management for that customer.
  2. Now click on Add.
  3. Fill in the Add account form:

o Account ID  Identification of the account (value to be sent in the User-Name attribute). For an account which represents a remote gateway, this is normally an IP address.

o Product  Choose the product which you would like your accounts to use.

o Blocked  Check this if you want to create the account as initially blocked.

o Opening Balance  The initial balance on the card. For credit accounts, the opening balance is normally zero.

Account Info

o Type  Account type; select Credit.

o Credit Limit  Maximum allowed credit.

o Service Password  Password for authentication/authorization.

If you are using the default Cisco remote_ip_authenticate

script, put cisco here.

o Batch  A batch is a management unit for accounts. The batch name is alphanumeric. You can type a new name here, or use the existing name in order to generate more accounts for the same batch.

Life Cycle

o Activation Date  Account activation date.

o Expiration Date  Account expiration date; since we are setting

up a postpaid service, which should function for a long time,

leave this field blank.

o Life Time  Relative expiration date; since we are setting up a postpaid service, which should function for a long time, leave this field blank.

User Interface

o Login  The login name this account will use to access the self- care pages. This can be the same as the account ID, or a different one may be chosen for increased security. This field is mandatory.

o Password  Password for the self-care pages.

o Time Zone  When an account owner accesses the web self-care

pages to see a list of his calls, the time will be shown in the time

zone most appropriate for him.

o Web Interface Language  The language to be used on the customer self-care web interface.

  1. Click Save&Close; a confirmation screen will indicate that the account has been created.
  2. Repeat steps 3-5 if the customer has more than one remote gateway.

For further information please refer to Globalink Inc Cloud VoIP Switch Documentation

More Options
Limiting Concurrent Calls

Please set the following options under the Service Features tab of your sub customer :

Limit Simultaneous Calls: Yes “Calls Max number of simultaneous calls”

Translation: Porta will allow only a specific number of concurrent calls for accounts of this customer.

Overdraft Protection

“Minimum Funds Reserved Per Call”

Translation: When a new call starts, Porta ensures that at least this amount of funds is available.

This reduces the risk of account overdrafts. Porta will prevent overdraft for a combination of all Accounts under the Sub-Customer.

This also allows resellers to fine-tune the overdraft protection on the clients who pose the greatest financial risk to their business.

Representatives

You may need to track income associated with people with whom you

have a business relationship.
These representatives may sometimes be employees, while in other cases they are dealers,

business partners, or may be independent contractors.
PLEASE NOTE: Representatives do not participate in billing or revenue sharing.
They are listed for information purposes only, as required when

PortaBilling is integrated into backoffice Customer Relationship Management (CRM)

for calculating commissions and so forth.
Each sales representative is assigned initials.
Their names and initials appear on sales forms, allowing you to associate specific sales reps with specific sales in order to track their income.

Distributor
Distributor is a new feature in Porta Billing that allows you to create distributors under your own reseller control panel.
The distributor can then log into the voip softswitch and manage the accounts you have assigned to them.
You can assign products to a distributor that the defines the commission he or she will make.
When distributor manages the accounts and applies payments that is received, the system will automatically calculate the commission for the distributor.
This allows you to quickly expand your sales force.

Vendors
To configure your own vendor, you need to create a routing tariff for that vendor, a vendor, and a vendor connection. This is available in the Reseller Enterprise Plan.
You will need to enter remote ip of vendor and tech prefix if any.
Porta is codec agnostic meaning that it will work with any standard codecs like g711 , 729.
Vendor connection will have to support SIP and not H323. You can use the online wizard to configure your tech prefix or any required translation.
Using the vendor connection,you can setup the connection to your vendor via 2 authentication methods :-

  • ip authentication : vendor allows you to connect to vendor service based on your ip
  • account authentication : vendor allows you to connect with an account login and passwordCalling Card Setup on the Globalink VoIP Switch
    You have to select a Customer first in order to generate accounts.
    You can use account generator with following parameters:-
  • Please setup each account beginning with cc
  • Please go to Accounts Screen after you have selected customer and click on generate (top left)
  • You can setup pinless or calling cards with pins in several languages.
  •  method: random
  • id prefix: cc
  • id length: 9
  • voip pass: auto digits only
  • number of digits: 4
  • amount to charge on each account
  • life time: number of days  before expiration

Porta Billing Auto Attendant Documentation

Auto Attendant

Auto Attendant is a flexible utility designed to greet callers and transfer them either to an existing PortaSwitch accounts, or to your current phone system.

Basic concept

      • PortaUM Auto Attendant (AA) is composed of a set of menus.
      • All the menus are the same in every respect, except for the ROOT menu, which is always present and cannot be deleted, and whose name cannot be changed.
      • When a caller dials the system, AA will answer the call with the Intro prompt from the ROOT menu.
      • After this, the Menu prompt will be played, and AA will listen to the user input.
      • The user input will trigger execution of the following available actions:
        • Default – plays the default prompt from the current menu
        • Transfer – transfers the call to a given telephone number or extension
        • Menu – starts interpreting (executing) the selected menu; the user can choose from any of the available menus
      • The user may select whether the corresponding prompt is to be played prior to the action.

A menu call flow chart is displayed in the diagram below:

Menu List mode
Auto Attendant can be selected from the Options menu. The main screen lists all the menus available in the system. To modify one of the existing menus, select its name from the list.

 

      To add a new menu, select

Add new

    from the action panel.

Menu Edit mode

      After selecting one of the existing menus, please allow all the prompts to load in your browser; this may be viewed on the status indicator in the action pane. The fields of the Menu Edit screen are explained below:

Name

      A logical name for the menu, i.e. Sales for a sales department

Active

    Time definition when the current menu is active. To set the menu as always active, select the Always button on the right. PortaUM also provides users with a Period Wizard, a flexible tool for defining a time period of any complexity.

Intro, Menu, Default

      These three fields work similarly to the Voicemail recording feature.

Record.

      Select to start recording your voice prompt. (You will need to connect a microphone to your computer sound card to use this feature.)

 

      After the existing prompt is recorded over, the

Undo

      icon becomes available, allowing rollback to the previous state. The blinking

Play

      icon indicates that the existing prompt is being overwritten, but changes have not been saved yet.

 

Stop.

      Select this to stop recording or playback of the recorded message.

 

Play.

      Select this to play back the recorded prompt. When selected, this icon will turn into

Pause.

      Each of the icons above may appear in grayscale, meaning it cannot be accessed because some other task is active.

 

      To give your Auto Attendant a professional sound, we recommend using a professional speaker and a digital recording studio when recording voice prompts.

 

      To upload a prompt, select the

Browse…

      button on the right side. The native audio file format for the system is the following:

Type:

      NeXT/Sun (Java) file .au

Format:

      G.711 u-Law

Attributes:

      8,000 Hz, 8-bit, Mono

 

      PortaUM uses

SOX – Sound eXchange

      A universal sound sample translator for prompts uploaded into the native UM format.

 

      Here’s a short list of supported audio file formats:
Type Description
.aiff AIFF files used on Apple IIc/IIgs and SGI.
.au SUN Microsystems AU files.
.gsm GSM 06.10 Lossy Speech Compression
.mp3 MP3 Compressed Audio
.ogg Ogg Vorbis Compressed Audio.
.wav Microsoft .WAV RIFF files.

Event Table

Column Description
Event Not Active – if the current menu is not active (see the active period definition above)
0-9, #, * – user selection on telephone keypad
Timeout – no selection received from user
Action Default – play the default prompt from the current menu
Transfer – transfer the call to a given telephone number or extension
Menu – start interpreting (executing) the selected menu; the user can choose from any of the available menus
Play before action Check this box if the corresponding prompt is to be played before the action is performed
File File name and path

Basic Concept of Porta Unified Messaging as per Porta Billing Documentation

PortaUM’s auto attendant is composed of a set of menus.

– All the menus are identical in every respect, except for the ROOT

menu, which is always present and cannot be deleted, and whose

name cannot be changed.

– When a caller dials the system, auto attendant will answer (connect)

the call and proceed to the ROOT menu.

– If a user tries to access a menu which is not currently active, the

action specified in the Not Active configuration parameter will be

performed; for instance, the user may be automatically forwarded to

an “after hours” menu.

– The Intro prompt (e.g. “Welcome to Globalink Inc, a VoIP solutions

company!”) is played when a user enters a menu for the first time.

– After this, the Menu prompt will be played, listing all the available

options (e.g. “Press 1 for sales, press 2 for technical support”), and

auto attendant will collect the digits dialed by the user on his phone

touchpad.

– If no input is received (timeout), the Default prompt is played and

the dialog reverts to the previous step (i.e. plays the Menu prompt

and collects the user’s input).

– The user’s input will be matched with the corresponding menu items,

and the action associated with this item will be performed. The

following actions are possible:

o Default – Plays the Default prompt from the current menu

and returns to the “Play Menu prompt” step (this is the action

used for all menu items where the initial value has not been

modified).

o Transfer – Transfers the call to a given telephone number or

extension. The phone number should be entered in the same

format as the customer would use to dial it from an IP phone

in his IP Centrex environment; for example, to transfer a call

to extension 123, simply enter 123.

o Transfer to E.164 Number – Transfers the call to a given

number. The number should be specified in E.164 format: the

country code, followed by the area code, and then the number

(e.g. 16045551234 for Canada).

o Transfer to Extension – Transfers the call to an extension

number entered by the caller from his phone. To prevent

abuse (e.g. someone attempting to enter a long-distance

number in this way), you can specify the maximum allowed

number of digits in an extension (Max Size).

o Transfer to Voicemail – Switches to voicemail mode. This

should be designated as an action for the “Fax” event, in order

to allow storage of received faxes.

o Menu – Transfers the user to the selected menu.

o Directory – Launches this company’s dial-by-name directory.

o Queue – Transfers the call to the specified call queue.

– You may select whether the corresponding Before Action prompt is

to be played prior to the action.

Loading Rates (Tariffs) in Globalink VoIP Switch

  • You will first need to download your wholesale or buy rates from Porta Switch. You can find this link on the top left of your Tariff Page.
  • Do a “Save As” and name the file to the same name as the tariff assigned in Porta Switch under your Sell or Customer Tariffs.
  • Rename the tariff name and short description fields under tabs to match the exact names on your tariff.
  • Go to the forbidden column and setup your formula with markup eg =G2*1.1 (This is a sample formula for 10% markup. You can use 1.25 if you wish 25% and so on)
  • Move the mouse to the right hand bottom of the cell until mouse becomes a solid black +
  • Double click and this should copy the formula through the whole column.
  • Ctrl and Shift and down arrow to select whole column and copy and paste  (select the special option and the values option) to all 2 columns. First Price, Next Price. Make sure you have the correct billing interval increments eg 1 second for International destinations except Mexico.  US is 6 second  increments.
  •  Do ctrl, shift and down arrow and select the effective dates column and delete all dates. You may put effective dates if you wish to have the rates go into affect at a future date.
  • Save your file and then upload your new tariffs to Porta using the latest upload wizard. The wizard uses Java and you can drag and drop the column titles to match your spreadsheet column titles. If this is the first time you are uploading your rates, please upload using 2 rows only so you can make sure you have setup the web template correctly. You can have the voip switch email you a notice once the rates are loaded.

Please note that the file format used is CSV (comma separated value) and the instructions above are for Microsoft Excel only.
You may use any other software that will work with CSV if you wish.

 

How to create products and bill clients in Globalink Porta Billing.


Product Name, Selling Price, Subscription Plans, Products Setup, Volume Discount Plans, Periodic Payments

Each Product in Porta can be tagged to a monthly subscription fee, online sign-up, rate file or tariff, volume discount plan (or free minutes used for “unlimited plans”).

Subscription Plan allows you to charge a fixed amount per month for an example $19.95 per month.

Periodic Payments is a feature that permits you to automatically charge your customers credit card automatically.
This can be done monthly (at a certain date for an example 30th of every month) or based on their balance (example: when balance falls below $30, charge $20).

Volume Discount Plan is what allows you sell a plan that resets every month.
You can create subscription plans for an example $19.95 per month and it allows clients to call say 1000 minutes per month to select destinations by prefix and area code.You need to advise us if the incoming minutes are free, how much you wish to charge your customers for destinations they are calling.
All destinations are dialed by country code and number (e.164 compliant). There is no need to dial any access code.
If you wish to have access codes, you can implement your own dialing plan by customer using the wizard in your reseller login.
If you plan to restrict phone prefix or destinations that they can dial, we need to remove those destinations from the product tariff.

Globalink-Worldkom Private Label VoIP Reseller Plans
If you need further assistance please open a ticket at http://appsupport.globalink.us.

Globalink Unified Messaging Services


Globalink Unified Messaging Services include several components below. Using Globalink interactive voice responses in various languages, customers can hear their native language when using Globalink Hosted PBX Service.

Globalink Automated Invoicing for Customers

Globalink Branded Online Invoicing with Customer Control Panel.

If you wish to send just a summary invoice using our Globalink Porta Billing Platform, you need to request Support to create a single and not a multi-page invoice template.  Customers can also login online to access invoices in their own language and in their own time zone.

You can also upload your own logo in the invoice template.
Invoices by default are sent out the night of the 1st of every month.
Under your customer class option, you will need disable (or uncheck) the option to send call history statistics to every customer.
Porta Billing will then send out just a summary invoice to your customers under your own brand name. Porta Billing can then charge the customer’s card on file automatically.

Alternatively, you could enable the periodic payment option and just bill your customer’s card either using the balance driven or date driven option. Balance driven option allows you to bill your customer based on a certain balance amount.

Example if balance drops less than $50, recharge account another $30. Date driven option allows you to bill client say $35 every month on say the 25th and so on.

Porta Billing can also bill client subscription progressively (meaning daily prorated amount) or complete amount at the end of the billing cycle.

Billing options are controlled in the customer classes link.

This Invoice Templates Billing pdf explains in detail how to setup your invoices with your logo and taxes for your clients under your own brand name. You can upload your own logo to appear in the invoices that you send out. You can also have Porta compute taxes etc. You can have Porta send out the bills at preset dates. Clients can then send in their payment or pay online  using your own merchant account. Porta has excellent billing features for managing your voip customers. Porta not only manages all your Radius services but also have an extensive billing software built right into your voip switch.So Porta Billing has very rich subscription based billing features.

Please visit http://portabilling.net for more details

BRANDED GLOBALINK CALL CENTER

 

BRANDED GLOBALINK CALL CENTER APP

This application can be branded with your company brand.

Take your office with you so that you, your staff or customers can work from any location.

Setup your mobile office with your own voice mail, auto attendant, dids and much more

Setup call queues so that your customers can wait for next operator and listen to music or announcements while waiting.

System will transfer call to next operator that becomes available.

Large enterprise hosted pbx software in the cloud at your finger tips without the large expense. No server or switch required. We provide the cloud software and servers.

All you need is a mobile software client or voip hardware device with you. You can use our pc2phone client or our Mobile Apps for iOS, Android or third party mobile apps.

You can provide your staff or customers online web control panel access to your server so they can manage their call history, voice mail, find-me, follow-me, call queues etc online.

All billing can be done online and your customers can be sent invoices with all call history.

Call Recording can be enabled to record all calls with Globalink APPs.

Call Conferencing can also be enabled for Phone Meetings with Globalink APPs.

Voice mail can be sent to your email so you can listen to it directly from your smartphone or tablet.

You can make calls from your Android, iPhone, iPad Mobile Client on your smartphone or tablet.

We can provide you US or international Phone Numbers to link to your account.

Run your business from anywhere in the world. You can setup your own global phone number or did.

You can then forward it to your phone, mobile phone, landline phone or simply have it go to the automated auto attendant.

Please click here for calling rates.
Please click here for sip trunks or phone numbers rates.
QUESTIONS?? Please contact us via our online help center.

Visit the HELP CENTER